Return Policy
Overview
Our return and refund policy are tailored to ensure your adventure is nothing short of amazing. Please read the following guidelines carefully, and remember, we’re here to assist you every step of the way!
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Timeframe: You have 7 days from the date of purchase to request a return or refund. After this period, we won’t be able to offer a full refund or exchange.
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Eligibility: Refunds and/or exchanges are only available for defective items. To be eligible for a return, your item must be unused and in its original condition, including the packaging.
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Exclusions: Certain items can’t be returned, personalized items, including gift cards and downloadable/digital products are non-returnable.
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Proof of Purchase: You’ll need to provide a receipt or proof of purchase to complete your return.
Refunds
Once we receive your returned item and inspect it, we’ll notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within a specific timeframe.
Partial Refunds:
In some cases, partial refunds may be granted for items that show signs of use, are not in their original condition, broken during returned shipping, or are returned beyond the 7-day window.
Late or Missing Refunds:
If you haven’t received your refund yet, please double-check your bank account. If there’s still no refund, contact your credit card company and bank. If the issue persists, reach out to us for assistance at shop@rivetsupplyco.com.
Sale Items:
Only regular-priced items are eligible for refunds; sale items are non-refundable.
Gifts:
If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit upon return receipt. Otherwise, the refund will be credited to the original payment method.
Exchanges
We only replace items that are defective or damaged. If you need an exchange, please contact us at shop@rivetsupplyco.com for details on how to process and exchange.
Gifts
If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit upon return receipt. Otherwise, the refund will be credited to the original payment method.
Shipping Returns
You’re responsible for shipping costs when returning items. Shipping costs are non-refundable, and we recommend using trackable shipping services or purchasing shipping insurance for higher-value items. Items that are are damaged during supping will not be refunded.
Shipping Returns
You’re responsible for shipping costs when returning items. Shipping costs are non-refundable, and we recommend using trackable shipping services or purchasing shipping insurance for higher-value items. Items that are are damaged during supping will not be refunded.
