shipping policy
Overview
Thank you for choosing Rivet Supply Co.! We’re delighted to serve customers in the United States and Canada. Please take a moment to review our shipping policy to ensure a smooth shopping experience.
Shipping Destinations
We currently ship to all states within the United States, excluding Alaska (AK), Hawaii (HI), and military addresses (AA, AE, AP).
Shipping Charges
We offer free shipping on most of our items because we believe your adventures should not start with extra fees. For items that are not eligible, shipping is calculated at checkout based on your delivery address and the weight of your order. We also offer flat rate options for simplicity.
Free shipping covers the original shipment only. If a package is returned due to an incorrect address, refusal, or any delivery issue outside our control, we are happy to resend it, but we will need to charge for the second shipment AND THE RETURN UPS SHIPPING CHARGE. If you prefer a refund instead, we will subtract the original return shipping cost from your refund.
Thanks for understanding. We are a small shop doing our best to keep things fair for everyone.
Processing Time
Our goal have your order en route to you in just 1-2 days. We’ll keep you posted, whether it ships earlier or if we need your input to ensure your item is perfect for capturing and creating memories.
Shipping Time
Standard shipping within the continental U.S. usually takes 3-7 business days.
Shipping Restrictions
Please note that we do not ship to Alaska (AK), Hawaii (HI), and military addresses (AA, AE, AP) within the United States.
International Shipping
We have unfortunately have stopped shipping to Canada. We have not been able to negotiate reasonable shipping cost and duties. Our goal is to find a distributor in Canada that will help make our products available to our many friends in the great northern land of adventures again soon. We do not offer international shipping outside of select U.S.
Import Duties (Canada)
We no longer offer shipping to Canada. Our previous policy was that all shipments to Canada, the purchaser is responsible for all import duties, taxes, and fees levied by the destination country. These charges are not included in the item price or shipping cost and are the buyer’s responsibility. The high cost of import duties was one of the core reasons we are looking for additional options to serve our friends in Canada again soon.
Tracking Information
Once your order is shipped, you will receive an email with tracking details to monitor the delivery status.
Order Changes and Cancellations
To make changes or cancel an order, please contact us at shop@rivetsupplyco.com within 8 hours of placing the order.
Lost or Damaged Items
In the rare event of lost or damaged items during transit, please contact shop@rivetsupplyco.com, and we will assist you in resolving the issue.
Contact Information
For any inquiries related to shipping, feel free to reach out to team at shop@rivetsupplyco.com.
Thank you for choosing Rivet Supply Co.! We appreciate your business.
