shipping policy

Overview

Thank you for choosing Rivet Supply Co.! We’re delighted to serve customers in the United States and Canada. Please take a moment to review our shipping policy to ensure a smooth shopping experience.

Shipping Destinations

We currently ship to all states within the United States, excluding Alaska (AK), Hawaii (HI), and military addresses (AA, AE, AP).

Shipping Charges

We currently offer Free Shipping on most of our items. Items not available for free shipping are calculated at checkout based on the delivery address and the weight of your order or take advantage of flat rate shipping.

Processing Time

Our goal have your order en route to you in just 1-2 days. We’ll keep you posted, whether it ships earlier or if we need your input to ensure your item is perfect for capturing and creating memories.

Shipping Time

Standard shipping within the continental U.S. usually takes 3-7 business days.

Shipments to Canada may take 7-14 business days.

Shipping Restrictions

Please note that we do not ship to Alaska (AK), Hawaii (HI), and military addresses (AA, AE, AP) within the United States.

International Shipping

Currently, we only ship to Canada. We do not offer international shipping outside of select U.S. and Canada regions.

Import Duties (Canada)

For shipments to Canada, the purchaser is responsible for all import duties, taxes, and fees levied by the destination country. These charges are not included in the item price or shipping cost and are the buyer’s responsibility.

Tracking Information

Once your order is shipped, you will receive an email with tracking details to monitor the delivery status.

Order Changes and Cancellations

To make changes or cancel an order, please contact us at shop@rivetsupplyco.com within 8 hours of placing the order.

Lost or Damaged Items

In the rare event of lost or damaged items during transit, please contact shop@rivetsupplyco.com, and we will assist you in resolving the issue.

Contact Information

For any inquiries related to shipping, feel free to reach out to team at shop@rivetsupplyco.com.

Thank you for choosing Rivet Supply Co.! We appreciate your business.

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