Terms and Conditions
Shipping Terms
Thank you for choosing Rivet Supply Co.! We’re delighted to serve customers in the United States and Canada. Please take a moment to review our shipping policy to ensure a smooth shopping experience.
Shipping Destinations
We currently ship to all states within the United States, excluding Alaska (AK), Hawaii (HI), and military addresses (AA, AE, AP).
Shipping Charges
We offer free shipping on most of our items because we believe your adventures should not start with extra fees. For items that are not eligible, shipping is calculated at checkout based on your delivery address and the weight of your order. We also offer flat rate options for simplicity.
Free shipping covers the original shipment only. If a package is returned due to an incorrect address, refusal, or any delivery issue outside our control, we are happy to resend it, but we will need to charge for the second shipment AND THE RETURN UPS SHIPPING CHARGE. If you prefer a refund instead, we will subtract the original return shipping cost from your refund.
Thanks for understanding. We are a small shop doing our best to keep things fair for everyone.
Processing Time
Our goal have your order en route to you in just 1-2 days. We’ll keep you posted, whether it ships earlier or if we need your input to ensure your item is perfect for capturing and creating memories.
Shipping Time
Standard shipping within the continental U.S. usually takes 3-7 business days.
Shipping Restrictions
Please note that we do not ship to Alaska (AK), Hawaii (HI), and military addresses (AA, AE, AP) within the United States.
International Shipping
We have unfortunately have stopped shipping to Canada. We have not been able to negotiate reasonable shipping cost and duties. Our goal is to find a distributor in Canada that will help make our products available to our many friends in the great northern land of adventures again soon. We do not offer international shipping outside of select U.S.
Import Duties (Canada)
We no longer offer shipping to Canada. Our previous policy was that all shipments to Canada, the purchaser is responsible for all import duties, taxes, and fees levied by the destination country. These charges are not included in the item price or shipping cost and are the buyer’s responsibility. The high cost of import duties was one of the core reasons we are looking for additional options to serve our friends in Canada again soon.
Tracking Information
Once your order is shipped, you will receive an email with tracking details to monitor the delivery status.
Order Changes and Cancellations
To make changes or cancel an order, please contact us at shop@rivetsupplyco.com within 8 hours of placing the order.
Lost or Damaged Items
In the rare event of lost or damaged items during transit, please contact shop@rivetsupplyco.com, and we will assist you in resolving the issue.
Contact Information
For any inquiries related to shipping, feel free to reach out to team at shop@rivetsupplyco.com.
Thank you for choosing Rivet Supply Co.! We appreciate your business.
Return Policies
Our return and refund policy are tailored to ensure your adventure is nothing short of amazing. Please read the following guidelines carefully, and remember, we’re here to assist you every step of the way!
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Timeframe: You have 7 days from the date of purchase to request a return or refund. After this period, we won’t be able to offer a full refund or exchange.
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Eligibility: Refunds and/or exchanges are only available for defective items. To be eligible for a return, your item must be unused and in its original condition, including the packaging.
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Exclusions: Certain items can’t be returned, personalized items, including gift cards and downloadable/digital products are non-returnable.
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Proof of Purchase: You’ll need to provide a receipt or proof of purchase to complete your return.
Refunds
Once we receive your returned item and inspect it, we’ll notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within a specific timeframe.
Partial Refunds:
In some cases, partial refunds may be granted for items that show signs of use, are not in their original condition, broken during returned shipping, or are returned beyond the 7-day window.
Late or Missing Refunds:
If you haven’t received your refund yet, please double-check your bank account. If there’s still no refund, contact your credit card company and bank. If the issue persists, reach out to us for assistance at shop@rivetsupplyco.com.
Sale Items:
Only regular-priced items are eligible for refunds; sale items are non-refundable.
Gifts:
If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit upon return receipt. Otherwise, the refund will be credited to the original payment method.
Exchanges
We only replace items that are defective or damaged. If you need an exchange, please contact us at shop@rivetsupplyco.com for details on how to process and exchange.
Gifts
If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit upon return receipt. Otherwise, the refund will be credited to the original payment method.
Shipping Returns
You’re responsible for shipping costs when returning items. Shipping costs are non-refundable, and we recommend using trackable shipping services or purchasing shipping insurance for higher-value items. Items that are are damaged during supping will not be refunded.
Shipping Returns
You’re responsible for shipping costs when returning items. Shipping costs are non-refundable, and we recommend using trackable shipping services or purchasing shipping insurance for higher-value items. Items that are are damaged during supping will not be refunded.
